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Isaac
Customer Service Representative
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Competencies
Experiencia demostrada en Complex case resolution.
Experiencia demostrada en VIP customer support.
Experiencia demostrada en Chat and phone support.
Experiencia demostrada en Escalated complaints.
Experiencia demostrada en Suspicious transaction reviews.
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Assisted customers with banking-related inquiries, complaints, and payment issues.. Supported the resolution of card-related problems and payment disputes.. Identified customer concerns, explained relevant procedures, and guided customers through the resolution process.. Handled customer complaints professionally while focusing on accurate information and effective resolution.
Senior Clerk Representative
Assisted customers with inquiries and issues related to sportsbook, casino, lottery, payments, and bonuses.. Resolved complex customer concerns and escalated cases requiring further investigation.. Provided support to VIP customers, handling sensitive inquiries with professionalism.. Assisted customers with deposit and withdrawal issues and account verification requests.. Investigated customer complaints related to casino incidents and coordinated with relevant providers when necessary.. Trained employees and supported colleagues with complex cases and operational procedures.