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Isabel

Process Technician with 10+ years in electronics manufacturing and automotive

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Alajuela, Alajuela Province, Costa Rica
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Competencies

Team ManagementAdvanced

Supervised personnel, coordinated team efforts, and ensured project deliverables at Philips and AGM Automotive.

Process ImprovementAdvanced

Developed strategic techniques for product quality enhancement and operational efficiency.

Customer Service & CommunicationExpert

Provided excellent support to clients, managed inventory inquiries, and trained staff in communication skills.

Inventory and Document ManagementIntermediate

Ensured accuracy of inventory data and maintained technical documents related to equipment and projects.

Technical TroubleshootingIntermediate

Addressed project obstacles across different countries and identified solutions efficiently.

Education

Instituto Jimenez
Completed Present
Intermediate Level
Cámara de Comercio Exterior
Completed Dec 2024
Basic English
Universidad Tecnológica Nacional
Completed Dec 2024
Harvard manage mentor
May 2022
NAVEGA training & Consulting
Completed Jun 2022

Languages

SpanishNative
EnglishB2
JapaneseB1
KoreanA2

Summary

Experienced technician with a strong background in process management, team supervision, and technical support within manufacturing industries.

Key Achievements

  • Managed personnel and optimized production line operations at Philips
  • Led training and supervision of new employees across multiple roles
  • Handled client requests, troubleshooting, and document updates to ensure project compliance

Experience

Data Update Project Technician

Philips
May 2024 - Dec 2024

Attends to requests made by the client regarding the project., Looks for solutions to obstacles encountered between countries during the project.

Inventory and Customer Service Technician

Philips
Mar 2023 - Apr 2024

Ensure that inventory data is up to date to facilitate product management., Experience in updating and maintaining inventories., Excellent customer service when requesting a change of any product in poor condition., Training and supervision of new employees in customer service.

Capacity Increase and Document Update Technician

Philips
Jul 2021 - Feb 2023

Update documents on newly added equipment, add value in finance and proceed with their respective asset number., Help clients with questions presented with the personnel increase project., Help in finding solutions to possible obstacles that arise., Personnel management so that the project is successfully delivered on the requested dates.

Process technician

Philips
Mar 2019 - Jun 2021

Management of personnel on production lines, Development of strategic product improvement techniques.

Operator and personnel assistant

AGM Automotive
Mar 2016 - Jan 2019

Help with personnel management when the manager is not there., Training and supervision of new employees., Maintenance, storage and ordering of inventory in the product section.

Skills

Team ManagementProcess ImprovementCustomer Service & CommunicationInventory and Document ManagementTechnical Troubleshooting
Published on CazVid - Jul 3, 2025
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