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Customer Service & Social Media Specialist with 4+ years in client engagement
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Competencies
Applied effective communication skills in customer interactions and teamwork.
Delivered prompt and courteous support through social media and digital channels.
Handled social media content creation and audience engagement for brand building.
Organized schedules and managed multiple tasks efficiently across roles.
Identified issues and coordinated responses in customer service and administrative tasks.
Education
Languages
Summary
Dedicated professional with extensive experience in client engagement, social media management, and administrative support, committed to delivering excellent service and fostering community engagement.
Key Achievements
- Managed social media accounts for a visual artist, increasing engagement and brand visibility
- Provided customer service via social platforms, resolving inquiries and building customer loyalty
- Facilitated cultural exchange program, enhancing communication and cultural awareness skills
Experience
Visual Artist
Managed social media accounts (Instagram, Facebook) for a visual artist, creating engaging posts and interacting with followers to boost brand presence., Handled email communication, responding to inquiries and organizing client communications., Coordinated with suppliers to manage orders and ensure timely delivery of materials., Supported day-to-day operations by managing schedules and assisting with administrative tasks.
Customer Service Representative
Provided customer service through Instagram chat and WhatsApp, responding to customer inquiries and resolving issues in a timely manner., Assisted customers with product information, order status updates, and troubleshooting, ensuring a positive customer experience., Managed customer feedback and escalated complex issues to senior staff when necessary, demonstrating strong problem-solving and communication skills., Built and maintained relationships with customers, fostering loyalty and repeat business through attentive service.
Cultural Exchange Participant
Engaged in an immersive cultural exchange program, focusing on language development and adapting to a multicultural environment., Studied English intensively, enhancing both written and verbal communication skills in a professional setting., Interacted daily with diverse groups of people, building cultural awareness and adaptability, which enhanced my interpersonal and customer service abilities., Developed a deeper understanding of customer interactions and cross-cultural communication, which strengthens my ability to work in diverse settings.
Preescool Educator
Delivered educational programs fostering emotional, cognitive, and social development in children aged 2 to 7., Collaborated with a team to create an inclusive environment, ensuring clear communication with parents and staff., Facilitated workshops on early childhood development, improving parent engagement and communication., Managed classroom dynamics and resolved conflicts, maintaining a positive and effective learning environment.