Isabela - Customer Service Specialist with diverse experience in high-risk and basic consumer support

Managed customer inquiries and issues ranging from basic requests to high-risk situations, ensuring effective resolution

Supervised and managed client accounts and vehicle information, including refunds and maintenance coordination

Handled escalations and complex consumer situations through clear and effective communication

Proficient in Microsoft Office, Google Suite, and Adobe Creative Suite for various support and reporting tasks

answering calls with high-risk consumer situations such as accidents in stores, fraud, escalations with corporations, reimbursement of money directly to bank accounts, among others.

answering calls with basic situations of the consumer such as placing orders, making refunds, reshipment of merchandise.

answering calls with basic situations of the consumer such as planning trips, managing accounts for Hosts, managing vehicle information, creating refunds, assisting with vehicle maintenance and damages, among others.