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Customer Service & Operations Specialist with 4+ years in banking and logistics
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Competencies
Applied problem-solving, de-escalation, and multitasking to assist clients and manage service requests.
Conducted outbound and inbound calls with clients, drivers, and managers to coordinate orders and resolve issues.
Reviewed and verified delivery orders, ensuring accuracy and proper charges in logistics operations.
Managed multiple client and operational tasks efficiently in fast-paced environments.
Education
Languages
Summary
Experienced in client support, order management, and cross-functional communication within banking and logistics sectors.
Key Achievements
- Managed customer appointments and provided customer support at Credit One Bank
- Reviewed and updated delivery orders, liaised with drivers and managers at USPack
- Handled inbound and outbound communications to resolve order and client issues
Experience
customer service
I was in charge of calling the leads and setting appointments for them to purchase a vehicle., I also confirmed their information and did customer service when the client had any request.
payables agent
I had to review, verify and update or edit orders that the drivers deliver every day., I also spoke (outbound and inbound) with the drivers and operations managers, warehouses etc to fix the orders and place the correct amount of charge and pay.