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IsisMagdiel
Customer Service & Technical Support Specialist with 10+ years experience
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Competencies
Handled technical support, billing, and customer interactions across diverse industries, ensuring quality service.
Managed appliance repair dispatch requests using Workies software, coordinating technicians and customer communication.
Provided support to company executives, managed calls, attended to reception duties, and supported office operations.
Engaged in outbound B2B sales, prospecting via LinkedIn, email, and calls to generate business opportunities.
Directed interpreter schedules at Mango Tree Bar, ensuring quality and efficient language services for clients.
Education
Languages
Summary
Dedicated professional with over a decade of expertise in customer service, technical support, dispatching, and administrative functions. Proven ability to manage challenging situations, prioritize urgent requests, and deliver exceptional client experiences across multiple industries.
Key Achievements
- Provided customer technical support, resolving device hardware/software issues at Alorica.
- Managed high-volume dispatch requests, prioritizing urgent cases and maintaining customer satisfaction.
- Led administrative tasks and customer service at multiple companies, supporting executive-level operations.
Experience
Agent
Provide customer technical support and fixing issues on their devices (hardware & software)
Agent
Inbound B2B Sales
Promoting and offering customers all the services the company provided, billing and customer service
Administrative Assistant/Receptionist
Provide assistance to the administrative area and the company’s President/Vice-President, in charge to manage, receive and transfer calls, attend everything related to the reception.
Agente
Assist mobile and residential customers, tech support, customer service, billing and selling all the products the company offered.
Assistant Manager
Provide assistance to the administrative area and the company’s president, customer service department supervisor.
Sales Development Representative
Outbound B2B Sales, Prospecting customers (LinkedIn, email and call) and offering them the services provided by the company.
Recruiter Analyst
Identify and select quality employment candidates, as an independent consultant, focusing on the hiring component of human resources (HR) management.
Server
Serve beverages, drinks and food, multitask, empathize with customers, and provide with a good service experience.
Coordinator
Provide direction to Interpreters, establishing schedules and methods to ensure that client language needs are met with the highest level of quality and efficiency.