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Customer Service and Hospitality Professional with 3+ years of diverse experience
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Competencies
Consistently maintained high standards in customer interactions and support across roles in hospitality and funeral services.
Managed cash and card transactions accurately, resolving customer queries and ensuring secure payment processes.
Efficiently organized tasks in fast-paced environments to meet service deadlines and ensure smooth operations.
Built rapport with customers and families, providing support and ensuring positive interactions.
Addressed customer concerns and resolved issues effectively in multiple hospitality and service roles.
Education
Summary
Experienced in customer service, food handling, and funeral support, with strong interpersonal skills and a proven ability to handle pressure and diverse responsibilities.
Key Achievements
- Gained hands-on experience in sales, food preparation, and customer service at Colfex Trading (KFC).
- Provided compassionate support and organized funeral services at Ndoda Funeral Service, ensuring detailed care.
- Handled financial transactions and customer inquiries effectively as a cashier at Crm Gas Solutions.
Experience
Rounder/lobby Attendant
Sales and customer service, serving customers, preparing food, cleaning and preparing customers food
Funeral Attendant
Providing care and support to families in their time of need, assisting with arranging flowers and preparing other memorial items, greeting and welcoming visitors and family members, doing door to door checking up on existing customers, preparing setup of funeral service, ensuring all details are...
Cashier
Handling and dealing with cash and cards payments, cleaning and welcoming guest, resolving complaints, customer assistance and customer administration