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Ivan
Profesional en ventas, entrenamiento y coaching ontológico en Bogotá
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Competencies
Experiencia en análisis de proyectos y feedback para mejorar la experiencia del cliente y aumentar ventas.
Habilidad en técnicas de coaching para potenciar el crecimiento personal y profesional.
Capacidad para analizar y optimizar procesos y workflows en entornos creativos y comerciales.
Competente en presentar ideas y propuestas de manera efectiva a diferentes audiencias.
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Summary
Profesional con experiencia en ventas, atención al cliente, entrenamiento y coaching ontológico, enfocado en optimizar procesos y potenciar el talento humano. Con habilidades en análisis y segmentación para resultados de alto impacto.
Key Achievements
- Optimización de flujos de trabajo y propuestas en Estudio Grafico, logrando resultados de mayor impacto.
- Implementación de técnicas de segmentación para soluciones visuales personalizadas.
- Desarrollo de habilidades de coaching ontológico para mejorar el rendimiento y la gestión del talento.
- Liderazgo en capacitación y atención al cliente, generando mayor satisfacción y fidelización.
Experience
Sales, Training and Customer Service
Analyzed project performance and client feedback to optimize workflows, refine proposals, and achieve higher-impact results.. Implemented segmentation techniques to tailor visual solutions to different audiences, thereby strengthening brand loyalty and retention.. Led recruitment interviews and onboarding of new creative talent, providing training on design tools, internal processes, and visual identity standards.. Supervised and supported the design team, ensuring quality control, creativity, and on-time project delivery.. Managed bilingual chat sales training and development in one-week sessions, following a 2x2x2 schedule (2 days of theory, 2 days of interpersonal practice, and 2 days of real-world practice).. Created persuasive copywriting strategies to increase engagement, customer retention, and sales of exclusive content, enabling their widespread application and staff training.. Implemented conversational marketing techniques to guide customers through progressive message flows, from initial contact to purchase.. Monitored response metrics and adapted campaigns to improve conversion rates and maximize revenue, providing feedback to salespeople to give them clear direction.. Supervised and managed the team to achieve better results, utilizing techniques such as mystery shopping and live support.. Generated formats, content sets, and themes to help the model improve their metrics by targeting specific niches with each set.. Developed audience segmentation strategies to personalize offers and increase customer loyalty.