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Ivan
Customer Service & Roadside Assistance Agent with 2+ years' experience
Video resume
Telephone Agent
My previous job was about to listen and provide an excelente service for all our coustumers, as most probablly they where on a difficult situation stranded on the road.nI managed to control the situation and gather all info so we contact our providers and sent someone as quick as possible.
Contact
Puebla City, Puebla, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided empathetic and effective assistance to customers in stressful roadside situations.
Communication SkillsAdvanced
Effectively listened and communicated to gather essential information and calm distressed clients.
Stress ManagementIntermediate
Managed stressful calls, ensuring customer safety and satisfaction under pressure.
Problem SolvingIntermediate
Assisted customers by gathering information and coordinating quick responses with providers.
Multi-taskingIntermediate
Handled multiple calls and information streams efficiently in a fast-paced environment.
Summary
Experienced call center agent specializing in roadside assistance, adept at calming distressed customers, gathering critical information, and coordinating rapid response services.
Key Achievements
- Managed emergency calls for roadside assistance across the US, demonstrating quick response and information gathering.
- Provided empathetic customer care, calming distressed clients and ensuring safety during stressful situations.
- Handled high call volume from diverse customers, maintaining professionalism and service quality.
Skills
Customer ServiceCommunication SkillsStress ManagementProblem SolvingMulti-tasking
Published on CazVid - Jul 3, 2025