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Iván
Customer Service professional with diverse experience in client support and collections
Video resume
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Competencies
Provided customer support via multiple channels including phone, email, and online chat across diverse industries.
Effectively communicated with clients about their issues, inquiries, and billing, ensuring clarity and customer satisfaction.
Performed debt collection and retention activities for various clients, including hospitals and credit card companies.
Managed files, documents, and storage functions in logistics and administrative roles.
Resolved customer issues related to delivery, billing, and account management effectively and promptly.
Education
Languages
Summary
Experienced in providing support across various sectors including insurance, telecommunications, and logistics, with skills in communication, documentation, and debt collection.
Key Achievements
- Gained extensive experience across multiple customer service roles in different industries including insurance, telecommunications, and logistics.
- Handled customer support through various channels such as phone, email, and chat, demonstrating adaptability and communication skills.
- Performed debt collection and retention duties, contributing to financial and customer satisfaction objectives.
Experience
Customer Service
Giving information of telephone numbers
Customer Service
Working on Customer Service on-line in marketing
Customer Service
Working in the customer service department
Customer Service
Working in an insurance account Asurion
Customer Service
Working in emails and chats for a Cable company, assisting customers with their problems
Working with files, documents and storage functions
Collections Agent
Collecting debts from different hospitals, clinics and doctors in the U.S.A.
Customer Service
Providing customer service for customers of a big insurance company in USA
Working for the transfers department, transferring calls of consumers to the Collections department
Working in the Retentions department, retaining customers to keep the product by email
Collector
Collecting credit card debts
Customer Service Agent
In charge of problems with delivering packages in Spain
Sportsbook
Taking calls of betting, billing, payments and deposits
Sales and Ticket Departments
Taking deposits and offering accounts to new clients
Customer Service Assistance
Assisting with packages and shipments in the DHL Express Department