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Ivannia
Administrative Assistant
Contact
Competencies
Experiencia demostrada en MS Office.
Experiencia demostrada en Advanced Excel.
Experiencia demostrada en Google Calendar.
Experiencia demostrada en Google Sheets.
Experiencia demostrada en Google Meet.
Education
Languages
Summary
Administrative Assistant buscando nuevas oportunidades
Experience
Administrative Assistant
Managed customer emails and maintained administrative documentation, including contracts and invoicing records.. Coordinated calendars, appointments, and meetings with clients and suppliers.. Prepared weekly and monthly reports to support operational follow-up and management decisions.. Represented the manager in meetings with clients and suppliers when she was unavailable, ensuring clear communication and follow-up.. Used ChatGPT to streamline administrative tasks, including drafting professional texts and formal emails.
PTP Analyst
Coordinated meetings with clients and the manager to review open items, follow up on pending issues, and agree on next steps.. Prepared monthly quality reports to support performance monitoring and process follow-up.. Responded to supplier inquiries regarding payment dates and provided payment confirmations and supporting information.. Led client and stakeholder meetings in the manager’s absence, ensuring continuity, clear communication, and follow-up on action items.
Cash Applications Analyst
Responded to customer emails confirming how received payments had been applied to their accounts and invoices.. Contacted customers by email to clarify which invoices should be cleared against payments received.. Answered customer calls and clarified how payments had been applied, resolving questions about account transactions.
Customer Service Analyst / Quality Evaluator
Processed customer orders and followed up on customer questions and service inquiries.. Tracked missing or lost orders, coordinated solutions, and followed issues through to resolution to support customer satisfaction.