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Ivonne
Contact
Competencies
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with Customer service.
Demonstrated experience with Call center.
Demonstrated experience with Microsoft Access.
Education
Languages
Summary
Professional profile
Experience
Masshealth Customer Service
Answer calls and verify customer’s information. follow HIPAA rules. work from home, making sure following instructions.. Fast past staying positive and ready for next caller. Doing over 60 calls a day. Emailing and typing notes and saving information at a fast paste. Remote
Insurance CC
Help insurance agents with their policyholders account.. Help figure out when/ if payment is due.. Work with Avaya. Receive over 100 incoming calls, be very professional on phone, answer all questions with certainty.. Provide excellent customer service skills.. Hybrid work / remote
Bagger
Placing packages in correct cubicles at a fast pace for faster bagging.. Being able to remove packages and bag and throw on treadmill for delivery.. Learned how to pack trucks for delivery.. Able to learn everything so if they need help on another side of the building.. Being able to work at all types of weather temperature.
Sales Associate
Find locations for doctors to temporary work. Make sure they are getting paid on time. Placed in a Job position they like. Making sure they have all certificates to fill the position
Home Health Aide
Ensures that daily meals were prepared in accordance with patient dietary restrictions.. Assists patients with daily activities including light housekeeping.. Assis in preparation of transportation to and from medical appointments.. Prepares daily reports of patient activities.. Ensures that patients took daily medications
Booking Agent
Met with customers to discuss travel foreign and domestic travel and tour packages. Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability. Took photos for customer passports visas and ensure proper identification for passage to foreign countries. Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours
Softlines (Seasonal)
Helped customers select products that best fit their personal needs.. Consulted with customers on the latest styles and trends.. Offered exceptional customer service to differentiate and promote the company brand.. Kept the dressing room clean and maintained neat product displays
Crew Member
Took orders at drive thru windows.. Made coffees, ice teas, and more drinks.. Served breakfast sandwiches and decorated donuts, also served them.. Made sure the shop was clean at all times