This is my profileContact via CazVidJabulani
Customer Service and Support professional with 5+ years of experience
Contact
Competencies
Provided technical support, customer care, and retention strategies across telecom and entertainment services
Handled troubleshooting, app support, and system management for media and social platforms
Executed educational promotional campaigns and developed merchandising strategies based on market data
Led teams in project and lounge management, overseeing planning, execution, and stakeholder communication
Performed routine cleaning, inspection, and minor installations of solar panels
Education
Languages
Summary
Dedicated professional with over 5 years of providing technical support, customer care, and campaign management in the media and retail sectors. Skilled in troubleshooting, client retention, social media engagement, and project coordination.
Key Achievements
- Assisted and retained diverse DStv customer base while managing technical, billing, and account queries
- Led social media engagement and monitored feedback for Supersport platform support teams
- Developed and executed merchandising strategies, analyzing sales and market trends to optimize product ranges
Experience
Edu-Promo Campaigner
Promoted LP Gas stoves through educational campaigns., Installed LP Gas stoves, ensuring safety and efficiency., Maintained and repaired LP Gas stoves, providing customer support and technical assistance.
Lab Assistant
Developed films, ensuring high-quality processing., Processed development films with precision., Mixed chemicals to create appropriate developing solutions., Printed development films, maintaining quality and accuracy., Reprinted negative films in various sizes, adapting to specific requirements.,...
Customer Care Agent Inbound
Assisted DStv clients with technical, billing, and general queries, Traced and allocated payments efficiently, Managed installation and setup of new decoders, Provided support to installers and agencies, ensuring smooth operations, Opened and activated new DStv accounts, Followed up on customer...
Technical Support Team
Welcomed Supersport clients and assisted with sport fixtures, Updated social media with sport updates and TV schedules, Monitored Google Play and iOS platforms for Supersport App reviews and comments, Managed correspondence via email, social media, and live chat queries.
Merchandiser
Planned and developed merchandising strategies that balance customers’ expectations and company’s objectives, Analyzed sales figures, customer reactions, and market trends to anticipate product needs and plan product ranges/stock, Collaborated with buyers, suppliers, distributors, and analysts to...
Operating Manager
Planned and developed project ideas from inception to completion, Created and led a dynamic team, ensuring effective collaboration, Monitored project progress and set deadlines to meet goals, Solved arising issues promptly to keep projects on track, Managed project finances, including budgeting and...