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Jacobo
Customer Support & Content Creator with 6+ years experience in communication and media
Video resume
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Competencies
Proficient in using Adobe Premiere, After Effects, and OBS Studio to produce and edit video content.
Handled customer inquiries and technical issues across multiple call center roles, including resolving TV, Internet, and phone problems.
Designed logos, advertisements, and managed content strategies on platforms like Instagram, Facebook, and YouTube.
Provided interpretation services in Spanish and English for medical and general communications.
Performed data entry, appointment setting, and scheduling tasks to support client and team operations.
Education
Languages
Summary
Experienced in multimedia content production, social media management, and customer support roles across the telecommunications and media industries. Skilled in video editing, graphic design, and bilingual communication.
Key Achievements
- Produced, hosted, and edited a weekly TV show on Telavisión, demonstrating versatility in media production.
- Created social media advertising designs for Casa Firme Ministry and CML, enhancing their digital visibility.
- Edited and managed approximately 80% of content for Lucha Libre Online across social platforms.
Experience
Customer Service
has multiple small jobs and customer service.
Production and presentation
hosted, edited and produced one TV show.
Audiovisual Production
Recording and editing for a weekly TV show presented for Telavisión.
Initial Image and Customer Service Designer
Hotel Logo Design and Related Image, Scheduling Position.
Advertising Designer
Creation of designs for the hospital for advertising on social networks.
Technical Agent at Call Center
solving TV, Internet, and phone issues.
Junior Sales
making calls regarding buying a house, car insurance, or making calls offering health insurance.
Technical Agent at Call Center
solving TV, Internet, and phone issues.
Audiovisual Edition
Using video editing and graphic design skills to edit around 80% of the content presented on all social platforms.
Virtual Assistant, Appointment Setter, Data Entry, Spanish and English Interpreter
make and receive calls, make reminders, be a medical interpreter.