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J

Jacobo

Event Coordinator with 5 years of customer-centric service expertise

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Marinilla, Antioquia, Colombia
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Competencies

Customer ServiceExpert

Delivered exceptional customer experiences in hospitality and event settings, handling inquiries and issues effectively

Event CoordinationIntermediate

Assisted in planning and executing events, managing artist logistics, and stage management

CommunicationAdvanced

Applied effective verbal and written communication skills across customer interactions and team collaboration

Administrative SupportIntermediate

Handled administrative tasks to facilitate smooth operations in service and event roles

Education

High school
Ferrini

Languages

EnglishFluent
SpanishNative

Summary

Dedicated event coordinator and customer service professional with comprehensive experience in managing events, assisting clients, and ensuring seamless operations in hospitality and entertainment environments.

Key Achievements

  • Successfully coordinated multiple events at Ambiente Sonoro, managing artist needs and event logistics
  • Provided high-quality customer service across roles, enhancing client satisfaction and operational efficiency
  • Supported sound checks, stage setup, and administrative tasks, demonstrating versatility in event management

Experience

Event coordination – Stage Manager

Ambiente Sonoro
April 2022 - May 2023

Coordinated events and ensured smooth execution, including managing artists and attending to their needs., Provided excellent customer service by addressing inquiries and resolving issues promptly., Assisted in stage setup, sound checks, and overall event management.

Administrative assistant – Customer Service

Café Arte y Sazón
May 2016 - Mar 2021

Provided exceptional customer service by attending to customer needs and ensuring a positive dining experience., Handled food preparation and maintained high standards of hygiene and food safety., Assisted in administrative tasks to ensure smooth operations of the establishment.

Staff

Corporación Acordes
Feb 2015 - May 2016

Demonstrated outstanding customer service by providing personalized assistance to artists and attendees., Assisted in event coordination and logistics, ensuring a seamless and enjoyable experience for all participants., Handled customer inquiries, resolved concerns, and maintained positive relationships with artists and clients.

Skills

Customer ServiceEvent CoordinationCommunicationAdministrative Support
Published on CazVid - Jul 3, 2025
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