Jahaziel

Customer Service & Back Office Representative

Verified insurance coverage and eligibility for procedures, including HMOs and PPOs, and obtained prior authorizations for services., Coordinated with patients, providers, and insurance companies to ensure timely approval and accurate billing., Maintained detailed documentation of authorizations, appeals, and follow-ups, ensuring compliance with healthcare protocols and insurance requirements., Performed back office tasks including accurate data entry, account updates, and documentation processing while ensuring compliance with internal policies., Reviewed and corrected customer information across multiple systems, maintaining database integrity and supporting front-line agents with escalated tasks., Delivered consistent administrative support by handling sensitive data with confidentiality, contributing to workflow efficiency, and overall service quality.

Customer Service Representative and Retentions Specialist

Handled high-volume inbound and outbound calls, assisting customers with inquiries, complaints, and billing issues in a professional manner., Maintained accurate records of customer interactions and resolutions using CRM systems and internal platforms.

Inside Sales Associate & Part-Time Virtual Assistant

Conducted cold and warm calls to qualify leads, set appointments, and present tailored product solutions to potential clients in both English and Spanish., Managed CRM entries, performed follow-ups, and organized sales pipelines to support daily team operations and improve lead conversion., Provided executive-level support remotely, including calendar management, email handling, document preparation, and data entry, ensuring smooth day-to-day administrative operations.

Health Insurance Coordinator

Workforce Analyst Track Trainee

Reviewed and updated staffing, forecasts, and schedules., Monitored real-time call center metrics and made adjustments., Communicated intraday risks to management.

Sales Associate

Prospected and qualified leads through outbound calls, introducing the fuel card and clearly explaining its benefits., Scheduled demos and appointments with decision-makers, effectively handling objections, including concerns about contracts, by offering trial-based solutions., Maintained detailed records in the CRM, followed up with interested prospects.