This is my profileContact via CazVidJaime
Workforce Analyst with 5+ years in customer service and operations
Contact
Competencies
Applied data analysis techniques to optimize workforce performance and generate actionable insights.
Managed staff allocation, monitored queues, and maintained scheduling systems to meet operational KPIs.
Created and maintained KPI reports, predictive models, and real-time dashboards for workforce planning.
Handled order processing, tracking, and inventory management to ensure customer satisfaction.
Worked with HR, Operations, and Stakeholders to align workforce strategies and operational needs.
Education
Languages
Summary
Experienced in workforce planning, KPI reporting, and data-driven decision-making across customer service and operations sectors. Proven ability to optimize staffing, monitor performance, and collaborate effectively with diverse teams to meet organizational goals.
Key Achievements
- Developed a new employee performance tracking methodology increasing efficiency at Full Potential Solutions.
- Provided real-time staffing reports and predictive KPI models to inform workforce strategies at Ubiquity Global Services.
- Managed staffing levels and real-time queue monitoring to meet service-level objectives at IGT Solutions.
Experience
Executive Workforce
Analyze and propose improvements to develop contingency action plans as deemed necessary and appropriate, Execute and analyze reports with the results and make recommendations to meet the productivity and profitability objectives of the operation, Coordinate the appropriate allocation and the...
Real Time Analyst
Provide regular staffing reports and identify workforce trends through quantitative analyses and predictive KPI modeling, which informs about strategic workforce action plans.
Real Time Analyst
Implemented a new methodology for tracking employee performance which increased efficiency and productivity, Ensured that resources are allocated and utilized effectively, Collaborated with other departments such as HR and Operations to understand the workforce needs and come up with relevant...
Real Time Analyst, Operations Analyst I
Management of the scheduling system, Staffing requirements monitoring, Intraday staffing level review, Management and build-up of the intraday KPI reports and maintained throughout the understanding of business and data needs of operational units across the account.
Advisor I, Customer Service
Managing order creation, tracking and replacement, General goods information, location and availability across the store inventory nationwide.