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Jameka
Remote Operations Specialist with 5+ years in administrative and client service roles
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Competencies
Expert in maintaining data accuracy and integrity across multiple platforms and databases.
Proven ability to deliver concierge-level service, ensuring client satisfaction and loyalty.
Skilled in preparing and auditing financial reports to support decision-making.
Experienced in streamlining administrative workflows to improve efficiency and accuracy.
Education
Summary
Dedicated professional with over 5 years of experience managing data integrity, financial reporting, and customer reservations. Skilled in process improvement, compliance, and delivering high-level client service across diverse industries.
Key Achievements
- Streamlined database accuracy through meticulous audits, improving data integrity for multiple clients.
- Managed end-to-end reservation cycles, achieving 100% billing accuracy and secure payment processing.
- Administered complex employee benefit plans, ensuring compliance and enhancing employee satisfaction.
- Reorganized invoicing processes, ensuring timely reconciliation for high-volume accounts.
Experience
Remote Operations Specialist
Function as a fractional administrator for multiple clients, managing financial reporting, data integrity, and document synthesis.. Streamline database accuracy by auditing source documents against system entries, identifying and resolving 100% of discrepancies.. Execute complex mail merges and high-level Word/Excel reporting to facilitate executive decision-making.
Self-Employed / Travel Reservationist
Manage end-to-end inbound reservation cycles, ensuring 100% data accuracy in client billing and secure payment processing.. Maintain a high-conversion rate by providing concierge-level service in a fast-paced, remote call environment.
Benefits Specialist
Administered complex employee benefit plans using Employee Navigator and specialized HRIS tools.. Served as a primary point of contact for plan inquiries, ensuring compliance with corporate policies and high levels of client satisfaction.
Invoice Coordinator (Contract)
Systematized the invoicing process for high-volume accounts, ensuring all purchase orders and sales orders were reconciled ahead of deadlines.. Utilized advanced Excel functions to track payment cycles and reduce aging accounts.