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James
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Competencies
Experiencia demostrada en Effective Communication.
Experiencia demostrada en Problem-Solving skills.
Experiencia demostrada en Teamwork.
Experiencia demostrada en Active listening abilities.
Experiencia demostrada en Composure Under Pressure.
Education
Languages
Summary
Perfil profesional
Experience
CUSTOMER SERVICE REPRESENTATIVE
Provide comprehensive client support by resolving cases escalated via ticket and assisting internal departments with general inquiries.. Monitor player activity to identify patterns, variances, and potential fraudulent behavior, producing detailed data reports.. Manage credits, free chips, and refunds as required.. Apply knowledge of specialized casino games to assess fairness, detect anomalies, and safeguard game integrity, ensuring accurate documentation and actionable insights for internal stakeholders.
CUSTOMER SERVICE REPRESENTATIVE
Responsible for client interactions across various communication channels, including inbound chats, emails, and online interactions.. Delivering top-tier customer service support and efficiently addressing routine concerns related to our clients’ products and services.
SUPERVISOR
Served as a Team Manager within the Retention Department, overseeing a team of 25 agents responsible for a telecommunications account located in the United States.. Creating performance and payroll reports, fostering robust connections with both internal and external clients, conducting coaching sessions, and effectively implementing work plans.
DEALER/PITBOSS ASSISTANT
Handle and resolve live dealer misdeals and technical issues, ensuring accurate documentation and detailed reporting for each case.. Provide client support by delivering comprehensive resolutions for claims submitted via chat, with a particular emphasis on issues related to missing payouts, rules, internal procedures and policies, and user interface concerns within the realm of online casino games.