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jan
Customer Support Representative
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Competencies
Experiencia demostrada en Customer Service & Customer Experience.
Experiencia demostrada en Phone, Email & Live Chat Support.
Experiencia demostrada en International Customer Support.
Experiencia demostrada en High-Volume Support Environments.
Experiencia demostrada en Remote Work & Cross-Functional Collaboration.
Languages
Summary
Customer Support Representative buscando nuevas oportunidades
Experience
Customer Support Representative
Provided customer support for international money transfers, account access, payments, balances, transaction inquiries, and verification processes.. Handled high-volume customer interactions through phone, live chat, and email while maintaining a professional, empathetic, and solution-focused approach.. Investigated transaction and account issues, explained processes clearly, and guided customers through appropriate resolutions.. Documented customer interactions, troubleshooting steps, and resolutions accurately in CRM systems.. Followed established procedures and compliance requirements when handling account and financial-service inquiries.. Collaborated with internal teams when cases required additional investigation or specialized support.
Customer Support Representative
Supported hosts and guests with reservations, trip modifications, vehicle-related concerns, billing, payments, account issues, and platform policies.. Managed challenging customer interactions and escalations, using active listening, empathy, and problem-solving to de-escalate concerns and reach appropriate resolutions.. Handled customer inquiries through phone, chat, and email while maintaining clear, accurate, and professional communication.. Reviewed cases, account information, and trip details to identify issues and provide accurate guidance based on company policies.. Documented cases and customer interactions in CRM systems to ensure accurate follow-up and continuity of service.. Consistently worked toward quality and productivity goals in a fast-paced international customer support environment.