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Janice

Tour Sales Specialist with 5+ years in travel and customer service

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San José, San José, Costa Rica
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Competencies

SalesAdvanced

Extensive experience in selling travel packages, retail products, and financial services.

Customer ServiceAdvanced

Provided personalized support, managed inquiries, and resolved issues across multiple roles.

Digital MarketingIntermediate

Developed and executed marketing campaigns to promote products and services online.

E-commerce ManagementIntermediate

Managed online storefronts, inventory, procurement, and fulfillment processes.

Data AccuracyExpert

Ensured 100% accuracy in client records, documentation, and customer data handling across roles.

Education

High School Baccalaureate
Sotoya
Completed 2021
English Course
Intense Institute
Completed 2022

Languages

SpanishNative
EnglishIntermediate to Advanced

Summary

Dedicated professional with over 5 years of experience in travel sales, customer service, digital marketing, and e-commerce management, committed to providing exceptional client experiences.

Key Achievements

  • Promoted and sold international tour packages, contributing to sales growth at Nasua Travel
  • Delivered high-quality customer service for Apple Card users, managing complex inquiries and issues
  • Founded and managed an e-commerce business, achieving 100% on-time fulfillment and high customer satisfaction

Experience

Tour Sales Representative

Nasua Travel
2025 - Present

Promote, sell, and coordinate national and international tour packages for individual and group clients, ensuring a seamless travel experience., Conduct personalized consultations to assess client needs, travel goals, and budgets, recommending tailored tour packages., Promote tours via digital...

Apple Card Specialist

Concentrix
2024 - 2025

Delivered top-tier customer service for Apple Card users, managing inquiries related to credit, billing, and account management while adhering to strict data privacy and compliance standards., Supported cardholders with payments, credit limit adjustments, transaction reviews, and account...

Owner & Online Sales Manager

Costa Rica Vapor
2018

Founded and managed an e-commerce business specializing in vape products and accessories., Designed and launched a digital storefront optimized for user experience and conversion., Managed procurement, inventory, and nationwide delivery with 100% on-time fulfillment., Developed social media...

Sales Associate

GAP Store
2016 - 2017

Delivered high-quality service in a fast-paced retail environment, balancing sales responsibilities with operational accuracy., Provided product guidance and styling assistance to meet customer preferences and drive sales., Handled daily cash transactions, returns, and exchanges with 100%...

Sales Representative & Cashier

Kokoro Company
2015 - 2017

Supported daily sales operations by managing client interactions, financial transactions, and store presentation., Informed customers about new products, promotions, and special offers to encourage purchases., Processed payments and balanced daily cash totals with 100% precision., Maintained...

Skills

SalesCustomer ServiceDigital MarketingE-commerce ManagementData Accuracy
Published on CazVid - May 17, 2026
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