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Janiel
Technical Customer Support
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Competencies
Demonstrated experience with Windows 7/10/11 installation and troubleshooting.
Demonstrated experience with System formatting and driver configuration.
Demonstrated experience with Basic Linux familiarity.
Demonstrated experience with PC assembly and component replacement (RAM, SSD, PSU).
Demonstrated experience with Hardware diagnostics and performance optimization.
Education
Languages
Summary
Technical Customer Support open to new opportunities
Experience
Technical Customer Support
Completed intensive training focused on troubleshooting mobile connectivity, device configuration, and service-related issues for Verizon customers.. Practiced real-time technical troubleshooting scenarios in a live call support environment.. Worked fully in English while developing strong communication and customer support skills.. Trained in the use of internal CRM and support tools for managing customer cases and documenting solutions.. Developed structured troubleshooting approaches for common mobile device and connectivity problems.
Freelance Technical Support
Installed and configured Windows operating systems for multiple users.. Diagnosed and resolved hardware and software issues on desktops and laptops.. Performed system optimizations and driver troubleshooting.. Assisted users with router setup and connectivity issues.. Conducted smartphone system recovery, software and hardware troubleshooting.