This is my profileContact via CazVidJaqueline
Office Manager & Senior Biller with 10+ years in healthcare administration
Contact
Competencies
Handled insurance verification, claim submission, denial management, and account reconciliation in healthcare billing.
Oversaw daily office operations, managed staff, coordinated scheduling, and maintained policies to ensure efficiency.
Responded to client and patient inquiries, resolved billing issues, and maintained strong relationships.
Hired, trained, and conducted performance reviews for billing staff, fostering teamwork and accountability.
Ensured adherence to payer contracts, HIPAA regulations, and maintained detailed audit-ready records.
Languages
Summary
Dedicated healthcare administration professional with over 10 years managing revenue cycles, staff supervision, and client relations. Skilled in billing, compliance, and office workflows, with a proven track record of enhancing operational efficiency and accuracy.
Key Achievements
- Managed full revenue cycle, verifying insurance, submitting claims, and resolving denials to ensure reimbursement.
- Supervised billing staff, improved workflows, and implemented procedures standardization, supporting operational scaling.
- Maintained strong client relationships, prepared billing reports, and addressed complex billing issues to ensure compliance and client satisfaction.
Experience
Office manager & senior biller
Oversee daily office operations to ensure efficiency and productivity, Maintain office policies, procedures, and compliance standards, Coordinate scheduling, meetings, and internal communications, Ensure a professional, organized, and compliant office environment, Supervise billing staff and daily...
Virtual Assistant
Managed calendars, Scheduled appointments, Coordinated meetings, Conducted research and prepared reports for various projects, Handled email correspondence and responded to client inquiries, Responded to customer inquiries via phone, email, and chat, ensuring high satisfaction, Provided...
Certified Medical Interpreter
Certified Medical Interpreter
Customer Service Rep
Responded to customer inquiries via phone, email, and chat, ensuring high satisfaction, Resolved customer complaints and issues efficiently and professionally, Processed orders, returns, and exchanges accurately, Maintained up-to-date knowledge of products and services to provide informed assistance