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Jared
Virtual Assistant to CEO Remote
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Competencies
Demonstrated experience with Document Handling.
Demonstrated experience with Records Management.
Demonstrated experience with Email Support.
Demonstrated experience with Chat Support.
Demonstrated experience with Performance Monitoring.
Education
Languages
Summary
Virtual Assistant to CEO Remote open to new opportunities
Experience
Payment Correspondence Specialist
Processed incoming correspondence through 3 channels — fax, email, and internal task systems — maintaining accurate document handling across established workflows.. Processed legal and non-legal correspondence, including summons, court-related documents, creditor mail, account statements, and client notices.. Maintained accurate client records by updating customer information across internal platforms during correspondence-processing workflows.. Protected confidential client information while processing sensitive financial, legal, and account-related documentation.
Supervisor – Traeger Grills Account
Monitored operational performance across on-site and remote environments by tracking agent activity and adherence to required procedures.. Produced performance reports to support supervisory decisions and ongoing operational monitoring.. Improved agent performance through targeted coaching and feedback based on customer-interaction reviews and identified performance gaps.. Handled supervisor-level escalations requiring intervention beyond standard customer service procedures.
Technical Support Specialist – Traeger Grills Account
Resolved technical support cases through phone and chat, troubleshooting product assembly, component replacement, Wi-Fi connectivity, and software issues.. Maintained accurate customer and product records by documenting cases and technical troubleshooting performed during customer interactions.. Guided customers through multi-step technical procedures involving product setup, troubleshooting, and component replacement.
Customer Service Representative – Ulta Beauty Account
Resolved order-related cases through chat and email, handling damaged and undelivered orders through established resolution procedures.. Processed customer orders and account updates by creating new orders and maintaining accurate customer information in internal systems.. Documented customer requests and completed account-related workflows from initial contact through resolution.