This is my profileContact via CazVidJavier
Technical Support Specialist with 3+ years in tech and finance
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Competencies
Utilized Microsoft Office tools for communication, record-keeping, and support tasks.
Provided technical assistance and managed client interactions in tech and finance settings.
Kept detailed records of client interactions and transactions to ensure accurate tracking.
Resolved software and technical issues for clients using various tools and support systems.
Education
Languages
Summary
Experienced in technical support and financial client services with strong record-keeping and troubleshooting skills.
Key Achievements
- Handled chat inquiries and escalated issues for Microsoft customers.
- Assisted clients with credit card fraud verification and cancellations at Fiserv.
- Maintained accurate records of client interactions across roles.
Experience
Technical Support
Handled chat inquiries from clients experiencing technical issues with Microsoft and Windows tools., Escalated software issues to the appropriate departments after completing the appropriate verifications., Kept appropriate records of clients interactions in the system.
Financial Bilingual Agent
Assisted clients with potential fraudulent credit card transactions using verification questions., Handled credit card cancellations upon confirmation of fraudulent activity., Kept precise and comprehensive records of all interactions and transactions in the system.