This is my profileContact via CazVid
Javier
Quality Analyst
Contact
Competencies
Demonstrated experience with Advance Microsoft Office.
Demonstrated experience with Assertive communication.
Demonstrated experience with Analytic and active listening.
Demonstrated experience with Empathy and active listening.
Demonstrated experience with Leadership and work teams facilities.
Education
Languages
Summary
Quality Analyst open to new opportunities
Experience
Quality Analyst
Identified performance gaps, recurring issues, and process improvement opportunities.. Provided data-driven feedback and coaching and supported training and corrective actions based on quality trends.. Ensured compliance with company standards, security requirements, and procedures through quality audits, case reviews, and performance reporting.
Customer service senior advisor
Provided technical support and customer service for a leading technology brand through inbound and outbound channels.. Managed customer cases, follow-ups, and support documentation using specialized systems and softphone tools.. Temporarily served as Team Lead Supervisor, supporting team performance through development action plans, coaching, and administrative coordination.