This is my profileContact via CazVidJavier
Legal and Customer Service Professional with 7+ years in client support and case management
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Competencies
Delivered high-quality support to customers in financial and legal contexts, ensuring satisfaction and issue resolution.
Managed and organized medical and legal documents, overseeing case progress and maintaining compliance.
Streamlined database procedures, improving retrieval efficiency and accuracy across multiple platforms.
Handled scheduling, document processing, and communication, supporting legal and customer service teams.
Proficient in tools like Microsoft Office, FileVine, CiOx, Canva, Google Workspace, and Slack for various administrative tasks.
Education
Languages
Summary
Detail-oriented professional experienced in case management, customer service, and documentation within legal and financial sectors. Skilled in data organization, client communication, and multitasking. Adept at streamlining processes and maintaining high accuracy to support team objectives.
Key Achievements
- Ensured 100% accuracy in medical documentation and compliance at Dennis Hernandez & Associates.
- Reduced information retrieval time by 30% through streamlined database management procedures.
- Handled high-volume inquiries at CashApp with consistent customer satisfaction and accurate support.
Experience
Waiter
Providing detailed and personalized customer service to ensure each guest felt at home and as comfortable as possible.
Case Manager - Personal Injury Legal Assistant
Coordinated and maintained high-volume medical documentation, ensuring 100% accuracy and compliance with internal policies., Managed patient records, invoices, and billing processes, from different providers like chiropractic, orthopedic, psychologist., Filling HIPAA forms and others insurance...
Customer Services Advocate
Handled high-volume customer inquiries and delivered fast, accurate support for CashApp users., Performed account troubleshooting, balance checks, and transaction reviews with strong accuracy., Processed account creation, updates, and secure deletions following strict verification protocols.,...