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Technical Support Specialist with 5+ years in customer service and device troubleshooting
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Competencies
Delivered exceptional customer support in device troubleshooting and clinical settings, ensuring client satisfaction.
Diagnosed and resolved hardware and software issues remotely across multiple roles and industries.
Utilized CRM, ticketing systems, and remote desktop tools to provide effective technical support.
Recorded and maintained patient information and clinical data accurately in optometry and healthcare support.
Led and supported teams of customer service and technical support agents to meet quality standards.
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Summary
Dedicated support specialist with over 5 years in hardware troubleshooting, customer service, and team supervision. Skilled in diagnostics, clinical data management, and remote support tools. Proven ability to mentor and lead teams to attain high service standards.
Key Achievements
- Provided technical support for Toast hardware devices, diagnosing and resolving connectivity, configuration, and performance issues.
- Mentored new team members in optometric evaluations and clinical data management, enhancing team performance.
- Supervised a team of customer service and technical support agents, ensuring adherence to support protocols and service standards.
Experience
Devices Support Agent
Technical support for Toast hardware devices, Troubleshooting and remote diagnostics for device connectivity, configuration, and performance issues
Refractionist & Mentor
Basic optometric evaluation and visual acuity assessment, Accurate recording and management of patient information and clinical data, Provided guidance and mentorship to new team members, supporting training and performance improvement
Supervisor, Tech support & Customer service advocate
Troubleshooting and remote diagnostics for hardware and software issues, Supervised and supported a team of customer service and technical support agents, Ensured adherence to customer support protocols, tools, and service quality standards