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Secretary
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Competencies
Oversaw project planning, execution, and delivery for multiple software initiatives.
Applied Scrum and Kanban frameworks to improve project workflows and team collaboration.
Facilitated communication between technical teams and clients to ensure project alignment.
Identified potential project risks and devised mitigation strategies to reduce impact.
Education
Summary
Experienced project manager specializing in software development with a proven track record of successful project delivery.
Key Achievements
- Led multiple software projects from initiation to delivery, ensuring on-time and within-budget completion
- Developed and implemented project management processes increasing team efficiency
- Managed cross-functional teams and coordinated with stakeholders to meet project requirements
Experience
Secretary
Initial case analyst, Transfer call to correct department.
Customer Service
Financial consultant, Debt consultant, Collections
Customer Support
Billing, Payments, Technical help API, Technical assistance, Teaching how to use software
Sales Rep
Cold calling, Had to build pipeline, Appointment setting, Follow ups, Demo of App, Pitch / hook / close
English Teacher
Teacher basic to Advanced, Nacional database updating, Scheduling classes, Administrative activities
Coordinador de Mudanzas
Customer service, Sales Rep warm/cold, Data collection, Collection of credit card information, Collection of payments
Coordinador de Seguridad
Managing employees, Schedule, Recruiting, Coordinating with hotel administration
Technical Support II
Customer Service
Commercial Sales
Quick Book
QA Analyst
Executive Assistant
Translator
Insurance agencies, Judicial courts, Medical