This is my profileContact via CazVidJavier
Customer Service Specialist with 3+ years of supporting client satisfaction
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Competencies
Provided comprehensive customer support and maintained high client satisfaction.
Handled customer claims and inquiries efficiently across multiple roles.
Inspected, calibrated, and adjusted measuring equipment using specialized tools and software.
Managed inventory and contributed to electrical automation panel construction during internship.
Completed inspection reports and maintained quality records for calibration and service activities.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support and technical calibration.
Key Achievements
- Consistently received high customer satisfaction scores at Alorica.
- Managed customer claims and inquiries while supporting product sales at Teleperformance.
- Inspected and calibrated measuring equipment, ensuring accuracy and compliance at Phoenix Calibration.
Experience
Costumer Service Agent
Provided excellent customer service, resolving guest concerns professionally and courteously., Enhanced client satisfaction through personalized customer service and attention to detail., Received superior customer service satisfaction scores for [Number] consecutive quarters., Provided exceptional...
Customer Service
Customer service and support, Management of claims and customer inquiries, Sales of various products from the campaign to be attended, Documentation and updating of records in the required systems, Enhanced customer service skills across organization with targeted training programs., Maintained...
Calibration Technician
Inspection and calibration of measuring equipment (torques, pipettes, volumetric tools, etc.), Filling out inspection reports, Computer operation and use of Height Gage software for the calibration process, Adjusting equipment if they were out of tolerance, Reading manuals for evaluation of their...
Intern
Inventory management, Labeling and processes for constructing electrical automation panels.