This is my profileContact via CazVidJavier
Customer Support Specialist with 4+ years in bilingual service roles
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Competencies
Utilized active listening skills to understand and address customer needs effectively.
Applied empathy to provide compassionate support to patients and customers.
Communicated fluently in English and Spanish, handling diverse customer and patient interactions.
Recorded and updated customer and financial information accurately in internal systems.
Quickly identified issues and provided effective solutions in dynamic support environments.
Languages
Summary
Dedicated bilingual professional with over 4 years of experience in customer support, account management, and medical support. Skilled in communication, problem-solving, and data handling, ensuring quality service and operational efficiency.
Key Achievements
- Handled customer inquiries efficiently across multiple platforms, ensuring high satisfaction levels.
- Managed overdue accounts and processed payments, maintaining accurate financial records.
- Coordinated medical appointments and verified insurance, improving patient service delivery.
Experience
Customer Support Specialist (Bilingual)
Managed and followed up on customer orders, including payment processing and status updates., Assisted customers with general inquiries through digital support channels., Recorded and updated information in internal systems, ensuring accurate and timely data.
Customer Support Specialist (Bilingual)
Managed and followed up on accounts with overdue payments for auto financing services., Processed payments and updated account status in internal systems., Responded to general inquiries and provided relevant account information to customers.
Customer Operations Assistant (Bilingual)
Followed up on accounts and verified overdue payments., Recorded and updated financial data within internal platforms., Provided operational support related to billing and collections.
Bilingual Patient Support Specialist
Coordinated and scheduled medical appointments for a network of hospitals and clinics., Verified health insurance coverage and ensured compliance with medical orders., Assisted patients with inquiries, providing clear and accurate information.