Edwin - Profesional con 10+ años de experiencia en logística, atención y gestión

Experiencia en manejo de inventarios, transporte y organización en almacenes, garantizando eficiencia y orden.

Habilidad para brindar atención en español e inglés en hoteles y servicios telefónicos, fomentando relaciones sólidas.

Participación en campañas digitales, coordinación con equipos y análisis de métricas para optimización.

Manejo avanzado de Word, Excel, PowerPoint y plataformas administrativas en diversos roles.

Responsable de tareas de supervisión en producción, logística y atención, asegurando cumplimiento de estándares.

Efficiently loaded and unloaded goods to stay on schedule., Delivered goods and products to customers on time and in excellent condition., Maintained a clean vehicle, inspecting for damages after each shift.

Loaded and unloaded materials, transferring them from storage and production areas., Verified inventory by following a first-in, first-out approach to keep shelves organized and properly stocked., Effectively used operational equipment to receive and transport items from various warehouse locations., Wrapped pallets in shrink wrap before loading.

Kept accurate knowledge of new products and services based on market trends., Created attractive merchandise displays throughout the store., Greeted and assisted each customer upon entering the store.

Managed product staging to efficiently transfer items between receiving and storage to shipping locations., Wrapped pallets in shrink wrap before loading., Inspected work areas for cleanliness and obstacles, removed cartons, and boxes to keep areas organized and hazard-free., Transferred inventory to and from designated destinations using forklifts and other transportation vehicles.

Retrieved and stored ingredients from the warehouse with a forklift in the ingredient room, measured and mixed special ingredients for mass production, maintained sanitary standards in the ingredient room, processed, and stored supplies., Scheduled quality assurance management, including on-site evaluations, internal audits, and customer surveys., Maintained an excellent attendance record, consistently arriving at work on time.

Provided guests with superior service, including arranging external reservations and organizing tours., Welcomed guests at the reception and engaged in pleasant conversations while managing the check-in process., Used quick response skills and dynamic service to build customer relationships, improving the customer retention rate.

Responsible for the Nyky Hotel System., Welcomed guests at the reception and engaged in pleasant conversations while managing the check-in process., Used quick response skills and dynamic service to build customer relationships, improving the customer retention rate., Promoted local sporting and entertainment events and provided details to assist guests., Balanced accounts and ran daily reports to verify totals., Answered a multi-line telephone system to respond to inquiries and transfer calls to the correct departments and staff.

Planned coverage needs and organized services to support incoming special events., Maintained financial accuracy by collecting deposits, fees, and payments., Reported facility and room maintenance issues to appropriate staff for immediate repair., Organized accommodation and travel plans for visitors and provided updated itineraries., Answered a multi-line telephone system to respond to inquiries and transfer calls to the correct departments and staff., Used quick response skills and dynamic service to build customer relationships, improving the customer retention rate.

Answer a multiple telephone line to Commercial and Residential customers in New York, New Jersey, Long Island and Upstate., In charge of taking propane orders, and in constant communication with the delivery department to ensure bulk deliveries to locations., Maintained financial accuracy by collecting fees, and payments over the phone., Negotiated prices per gallon to new and current costumers, depending on summer or winter season. As well offered prebuys for summer and winter season., Transferred phone calls to corresponding departments, Service Dept., Sales Dept., Permit Dept, Closing Dept.., Used quick response skills and dynamic service to build customer relationships, improving the customer retention rate.

Campaign Support: Assisting in the planning, execution, and tracking of marketing campaigns across various platforms (social media, email, PPC, etc.)., Team Coordination: Collaborating with designers, copywriters, and other team members to ensure deadlines are met and projects stay on track., Data & Reporting: Monitoring campaign performance, analyzing key metrics, and preparing reports for senior managers to optimize marketing strategies., Client & Vendor Communication: Acting as a liaison between clients, agencies, and vendors to ensure seamless execution of campaigns., Budget Management: Helping manage marketing budgets, processing invoices, and ensuring cost-effective strategies are implemented., Market Research: Conducting research on industry trends, competitors, and customer preferences to refine marketing efforts., Social Media & Content Oversight: Assisting in content creation, scheduling posts, and engaging with audiences on social media platforms.