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Javiera
Customer Service & Sales with 8+ years in client relations and account management
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Competencies
Handled customer inquiries and escalations at SITEL, ensuring customer satisfaction and issue resolution.
Performed sales and appointment scheduling at Yellow Helper and Upwork, developing client outreach skills.
Managed client accounts and facilitated growth at Wazo Growth and Legal Soft.
Served as an interpreter, HR support, and legal representative, demonstrating strong communication abilities.
Resolved delivery or pickup challenges and managed multiple dispatch requests effectively.
Education
Languages
Summary
Experienced in client relations, account management, sales, and support roles across finance, telecommunications, and legal sectors.
Key Achievements
- Managed escalations and account issues at Capital One, improving customer resolution processes.
- Top 25 Performer in seasonal sales program at Sprint, demonstrating strong sales capability.
- Supported multiple departments including HR, sales, and legal, showing diverse role exposure.
Experience
Customer Service / Payments
Customer Service, Payments Capital One, Escalation – Account Management Capital One
HR Support
HR Support, Sales – Sprint, Sales – Seasonal Program for Sprint – Top 25 Performer, QA – Seasonal Program Support
INTERPRETER for Camino College
Sales-TXU / Floor Support
Coach (TEACHER) – LEVELS INTERMEDIA AND ADVANCE
Sales- Digital Marketing / Appointment Setter
Account Manager – Wazo Growth – Digital marketing / Appointment Setter and Trainer
Sales Campaign
Sales Campaign, QA assistance / Floor Support
Sales / Appointment Setter
Legal Representative
Sales, Intake Specialist