This is my profileContact via CazVidJean
Logistics and Customer Service Coordinator with 5+ years of diverse experience
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Competencies
Utilized active listening, adaptability, and creativity to effectively interact with clients, patients, and team members.
Coordinated shipments, scheduled pickups, and ensured timely deliveries in a fast-paced environment.
Handled customer payments and billing inquiries with precision and efficiency.
Managed scheduling and follow-up for medical and patient appointments, supporting patient and medical staff needs.
Balanced multiple responsibilities across roles, ensuring deadlines and schedules were maintained.
Education
Languages
Summary
Dedicated professional skilled in logistics coordination, appointment management, and customer service, with a proven ability to adapt and deliver effective communication.
Key Achievements
- Managed logistics operations for timely pickups and deliveries, coordinating with drivers and dispatchers.
- Scheduled and rescheduled medical appointments, ensuring patient needs and preferences were met.
- Handled billing inquiries and processed customer payments accurately, improving customer understanding.
Experience
Logistic Coordinator
Make calls to drivers and dispatchers to get information and ensure timely pickups and deliveries., Sent and managed emails to coordinate logistics and communicate key information., Requested details on shipments, including pickup and delivery schedules., Reported discrepancies and issues related...
Referral coordinator
Patient Communication: Responsible for making calls to patients to schedule appointments and ensure timely follow-ups., Appointment Scheduling: Coordinate and schedule appointments for patients with the appropriate medical specialists or services, ensuring alignment with their preferences and...
Customer service agent
Addressed customer inquiries and resolved doubts regarding billing and service-related issues., Processed customer payments accurately and efficiently., Provided detailed information on billing procedures and explained the charges on energy invoices., Clarified the values and breakdowns of energy...
Appointment assistant
Scheduled and rescheduled patient appointments., Communicated with Medical Assistants (MAs) to relay patient information and follow-ups., Forwarded prescription requests and medication renewals., Provided patients with appointment confirmations and addressed non-medical inquiries.