Proven expertise in managing hospitality operations, providing high-level customer service, and ensuring compliance with gaming protocols. Adept at handling international guests and creating memorable experiences.
Provided personalized support and VIP service in casinos and hospitality settings, ensuring guest satisfaction.
Managed reservations, finance, and daily operations for a boutique glamping business.
Handled European protocols for gaming and dealt poker, roulette, and other table games at casinos onboard.
Managed a Canadian client portfolio, focusing on customer retention and personalized service.
Eco Glamping Verde & Serenity Massage
Management of boutique glamping accommodation., Service to national and international guests., Reservation, finance, and operations management.
Grand Casino Bern
Black Jack, American Roulette, Ultimate Texas Hold’em., Handling large sums under strict European protocols., VIP customer service.
MSC Cruises
International guest service onboard., High-pressure work environment.
BetUS Sportsbook
Management of Canadian client portfolio., Customer retention and personalized service.
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