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Jeisy
Logistics Coordinator Remote Support U.S. Logistics Operations
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Competencies
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Jira Service Desk.
Experiencia demostrada en CRM Systems.
Experiencia demostrada en Shipment Tracking Platforms.
Experiencia demostrada en Executive & Administrative Support.
Education
Languages
Summary
Logistics Coordinator Remote Support U.S. Logistics Operations buscando nuevas oportunidades
Experience
Customer Service Representative
Handled 60+ daily tickets via email, chat, and phone. Coordinated with internal departments to resolve escalated cases. Managed CRM documentation with high attention to detail. Provided technical and payment-related support in English-speaking environments
Customer Service Representative
Verified online processes and transactions. Updated customer records and shipping information. Provided professional remote support
Logistics Coordinator – LTL Booking
Coordinate 40+ weekly bookings, scheduling carriers and following up with clients and vendors to confirm details.. Manage a shared inbox, prioritizing incoming requests and escalating issues to the right team.. Maintain accurate records (SOP), statuses, and documentation in tracking systems and Excel.. Communicate by phone and email with clients and vendors, and provide status updates to stakeholders.. Review pricing and charges for accuracy before handoff to Billing.