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Supervisor with 4+ years in customer service and team management
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Competencies
Provided coaching and feedback to teams to enhance customer interactions and service quality.
Managed teams, developed their skills, and created action plans to improve performance.
Conducted interviews, coordinated onboarding, and managed recruitment for specialized roles.
Supervised teams in customer service and healthcare account roles, overseeing daily operations.
Education
Languages
Summary
Experienced supervisor with a background in customer service, team development, and recruitment, specializing in healthcare and insurance domains.
Key Achievements
- Led customer service teams at Teleperformance and Sequential Tech, ensuring quality service delivery.
- Developed team skills through coaching, feedback sessions, and action plans to improve behaviors.
- Recruited and onboarded BCBAs, managing the hiring process for ABA therapy providers.
Experience
SUPERVISOR
Leading a group of people to offer the best customer service possible for a banking account, Developing their skills by providing coaching and feedback sessions, Making action plans to improve their behaviors
SUPERVISOR
In charge of an insurance account that worked with the Healthcare Marketplace, Developing agents to improve their member concierge skills by providing feedback and coaching sessions
STAFFING AND RECRUITMENT COORDINATOR
Recruiting Board Certified Behavior Analysts (BCBA) by looking for their profiles in Apploid and Indeed, Conducting interviews to hire them, Managing the onboarding process for selected candidates, Assigning BCBAs to clients for ABA therapy