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Jennifer

Customer Service and Logistics Professional with 5+ years of experience

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Guatemala City, Guatemala, Guatemala
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Competencies

Customer ServiceAvanzado

Provided credit score assistance and technical support to clients, ensuring their needs were met effectively.

Logistics ManagementIntermedio

Handled scheduling, rescheduling, and oversight of supply chain activities for renowned companies.

Software ToolsIntermedio

Utilized Zendesk, Outlook, Slack, Gmail, and other tools for communication, support, and workflow management.

Supply Chain CoordinationIntermedio

Oversaw aspects of supply chain operations for multiple companies, including billing and scheduling.

Education

Master in Diplomacy, Politics and Strategy
Galileo University
Completed 2023
Bachelor of Diplomacy and international relations
Galileo University
Completed 2021

Languages

EnglishC1

Summary

Experienced in providing customer support, technical assistance, and supply chain coordination with a focus on client satisfaction and operational efficiency.

Key Achievements

  • Assisted customers with credit score improvement and credit protection at Telus International.
  • Managed scheduling, reporting, billing, and oversight of supply chain operations for major clients including Nestlé and Target.
  • Gained diverse experience in customer support, technical assistance, and supply chain coordination across multiple industries.

Experience

Customer Service

Telus International
June 2019 - June 2022

helping people having their credit score and selling a membership that protects their credit information and prevents Identity theft.

Logistic Coordinator

Lean Solutions
June 2022 - Present

checking reports, scheduling, rescheduling appointments, billing, overseeing all aspects of some companies to supply chain such as, Costco, Kraft, Campbell, Reckitt, Colgate, Nestle, Target, LG, Henkel, Unilever, Philadelphia Macaroni, Big lots, and Traeger Grills

Skills

Customer ServiceLogistics ManagementSoftware ToolsSupply Chain Coordination
Published on CazVid - May 17, 2026
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