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Jermaine
Contact
Summary
Perfil profesional
Experience
Logistics account representative
Managed accounts receivable for both consumers and businesses, tracking high dollar amounts. Served as a 1st party collection agent for ground freight services in both the US and Canada. Extensively utilized FACS and gained experience inputting and tracking disputes
Customer service representative
Handled retail customer service utilizing strong soft skills. Responsible for inputting and tracking disputes
Jr. Appeals collector
Utilized soft collection skills to track high dollar amounts. Maintained an understanding of HIPPA rules, regulations, and the health insurance process. Supported the team with process-related inquiries and provided backup during product training. Provided support to leadership as required
Jr. Appeals discrepancy collector
Pursued underpaid balances using email, phone calls, or payer-specific tools. Applied an understanding of HIPPA rules and regulations alongside relevant soft skills
Training and Quality Specialist
Trained new hires for healthcare-related appeals, achieving a 100% client validation rate. Created assessments to ensure team alignment with current updates. Assisted the operations team with inquiries and other tasks as necessary. Utilized Root Cause Analysis (RCA) to determine areas for improvement within the team