This is my profileContact via CazVidThis profile is written in Spanish
Jessie
Sales & Customer Service Representative
Contact
Competencies
Experiencia demostrada en Customer Service & Customer Experience.
Experiencia demostrada en Sales & Lead Follow-up.
Experiencia demostrada en Chat & Email Support.
Experiencia demostrada en Customer Retention & Upselling.
Experiencia demostrada en CRM & Case Management.
Education
Languages
Summary
Perfil profesional
Experience
Sales & Customer Service Representative
Sell English-language courses and provide customer support through chat, email and direct communication.. Follow up with prospects and leads, answer questions, identify needs and support enrollment decisions.. Assist international clients and promote tourism experiences, including selling and providing tours to foreigners.
Customer Service Representative
Handled up to 70 inbound customer interactions per day in English, mainly related to banking and account services.. Resolved customer issues while maintaining strong customer satisfaction and low escalation rates.. Documented interactions accurately in CRM systems and was recognized for the highest number of positive customer surveys in a month.
Customer Service / Technical Support Representative
Provided technical troubleshooting and step-by-step customer guidance in English.. Managed account and service inquiries while tracking cases and documenting resolutions in CRM tools.
Customer Service Representative
Supported retail and B2B accounts, resolving customer inquiries while maintaining service-quality standards.. Managed customer cases and credit card disputes and collaborated with internal teams for resolution.