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Jesus
Logistics and Customer Service Specialist with 9 years of experience
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Competencies
Coordinated trailer loads brokerage and logistics support at Intelogix Mexico.
Provided customer support, handled account information, and managed inquiries for various organizations.
Performed appointment scheduling, billing, payroll, and general office management tasks.
Handled client communications, telephonic support, and provider calls effectively.
Engaged in data capture, inventory management, and preparing payment documents.
Education
Languages
Summary
Experienced logistics and customer service specialist with a background in call centers, administration, and client relations in Mexico.
Key Achievements
- Managed logistics operations and trailer loads brokerage at Intelogix Mexico
- Handled customer service and billing tasks across multiple roles, including international clients
- Gained extensive experience in call centers over a nine-year period in sales, administration, and logistics
Experience
Dispatch Reefer Logistics
Data capture, customer service skills, logistics maintenance support, trailer loads brokerage
Insurance verification specialist
Calling at the request of the provider in order to obtain members policy pharmacy benefits
Costumer Service agent
Providing general information, sending tech support requests, handling members accounts
Administrative Assistant
Appointments, Billing, preparation of payment supplements, payroll incidents, personal recruitment, inventories, handling a petty cash expenses, general office functions
Costumer Service Specialist
Costumer Service USA and Puerto Rico
Telephonic Agent
State of Texas Electricity Costumer Service for Stream Energy Company