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Jesus
Profesional en Recursos Humanos y Atención al Cliente con experiencia en soporte y gestión de reclamos
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Competencies
Excelentes habilidades para resolver consultas y problemas, garantizando satisfacción y fidelización.
Capacidad para revisar y verificar reclamaciones, asegurando cumplimiento y precisión en los procesos.
Hábil en la gestión de clases y reuniones virtuales utilizando plataformas como Zoom y Teams.
Experiencia en elaboración y distribución de documentación laboral y procesos de incorporación.
Conocimiento en Salesforce, troubleshooting CRM, y herramientas de colaboración digital.
Education
Summary
Soy un profesional dedicado con experiencia en recursos humanos, atención al cliente y gestión de reclamaciones. Destaco por mi capacidad de resolver problemas, comunicarme eficazmente y gestionar procesos administrativos y virtuales.
Key Achievements
- Elaboró y gestionó cartas de oferta y acuerdos, optimizando procesos de incorporación de candidatos.
- Verificó y aseguró el cumplimiento de garantías y pagos en reclamaciones, mejorando la precisión y satisfacción del cliente.
- Brindó atención excepcional a clientes, resolviendo consultas y problemas en múltiples canales, elevando la experiencia del usuario.
- Supervisó clases virtuales de bienes raíces, garantizando cumplimiento y participación efectiva en entornos digitales.
Experience
HR Assistant
Prepared and edited offer letters, including candidate details such as name, salary, position title, and required documentation.. Created and distributed orientation letters and onsite agreements to support the onboarding process.. Contact applicants to schedule interviews and assess availability for potential opportunities.. Monitored and managed HR and recruitment inboxes to ensure timely response to candidates and internal inquiries.
Warranty Claims Specialist
Conducted thorough reviews and discussions of customer contracts, ensuring accurate verification of payments and adherence to agreement terms.. Verified warranty coverage details, including roadside assistance and other service entitlements, providing customers with clear and comprehensive information.. Acted as a concierge, managing customer claims by offering detailed explanations for approvals or denials and addressing any concerns.. Maintained a high level of professionalism and empathy while resolving warranty-related inquiries, fostering trust and satisfaction.. Ensured timely and effective communication with customers, delivering personalized support to enhance the overall service experience.
Customer Support Specialist
Responded promptly and courteously to customer inquiries through phone, email, and chat, ensuring excellent service delivery.. Assisted customers with order placement, tracking, cancellations, and modifications, ensuring a seamless process.. Ensured accurate and timely processing of customer orders to meet service expectations.. Gathered and documented customer feedback on products, services, and experiences to drive improvements.. Maintained detailed and accurate records of customer interactions, ensuring consistency and accountability.. Provided basic technical support for products and services, addressing customer issues effectively.
Professional Development Training Proctor
Monitored and supervised online real estate (realtor) classes to ensure compliance with attendance and conduct requirements.. Created and managed virtual class meetings using Zoom and Microsoft Teams.. Tracked student attendance and monitored missed or incomplete classes, maintaining accurate participation records.. Prepared and issued course completion certificates in accordance with program guidelines.. Provided technical and administrative support to instructors and participants during live sessions.