This is my profileContact via CazVidJesus
Customer Service & Medical Interpreter with 8+ years of bilingual expertise
Contact
Competencies
Provided direct support, resolving complaints, and answering queries in multiple campaigns and companies.
Conducted phone and video translation of medical information, ensuring accurate relay between patients and healthcare professionals.
Facilitated communication between English and Spanish speakers in customer service and medical settings.
Assisted with online orders and rewards programs, managing customer inquiries related to e-commerce platforms.
Education
Languages
Summary
Experienced professional in customer support and medical interpretation with strong bilingual communication skills, serving healthcare and retail sectors.
Key Achievements
- Participated in three campaigns at Teleperformance, enhancing customer interaction skills.
- Managed rewards programs and online orders, improving service efficiency at DataZone.
- Translated medical communication efficiently, ensuring clear understanding between patients and staff at Datamark and AMN Healthcare.
Experience
Bilingual Customer Service Representative
Assisted customers with complaints and questions, provided information about products and health services, took orders, and processed returns., Help customers understand products and answer questions about reservations or services., Participated in three campaigns: DirecTV, FedEx, and HealthNet.
Bilingual Customer Service Representative
Assisted customers with complaints and questions, provided information about products and services, and managed rewards programs and online orders (E-commerce).
Medical Interpreter
Worked as a medical interpreter over the phone, translating questions and accurately conveying medical history and other information between patients and medical staff., Relayed diagnoses, instructions, and other medical information accurately to patients and their families to ensure understanding.
Medical Interpreter
Conducting video call sessions to translate questions and accurately convey medical history and other information between patients and medical staff., Relay diagnoses, instructions, and other medical information accurately to patients and their families to ensure understanding.