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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Project Management.
Demonstrated experience with Process Optimization.
Demonstrated experience with Problem Solving.
Demonstrated experience with Written Communication.
Education
Languages
Experience
Project Manager & Systems Builder (Freelance)
Created and managed a comprehensive system in Notion to optimize the hiring process., Handled the full candidate lifecycle for multiple candidates, from initial screening to professional communication., Documented and analyzed key candidate information, improving the efficiency of the workflow., Developed a 'My Music Hub' to organize collaboration projects with other artists, demonstrating skills in management and data organization.
Customer Service Representative
Resolved customer inquiries and issues via chat and phone, ensuring a high level of customer satisfaction., Managed support requests, documenting interactions for efficient follow-up., Provided both technical and non-technical solutions to common problems, demonstrating strong problem-solving skills., Maintained clear and professional communication with customers to resolve their issues in a timely manner.
Cashier & Waiter
Managed daily customer operations by processing orders and payments with a high degree of accuracy., Resolved customer issues in a fast-paced environment, ensuring a positive experience and maintaining brand reputation., Maintained operational efficiency by coordinating with kitchen staff to ensure timely and accurate order fulfillment., Demonstrated strong interpersonal skills and the ability to work under pressure.