This is my profileContact via CazVidJesus
AGENT – SERVICE DESK
Contact
Competencies
Demonstrated experience with DRAW.
Demonstrated experience with PATTERN MAKING.
Demonstrated experience with SEW (single needle, over and hand).
Education
Languages
Summary
AGENT – SERVICE DESK open to new opportunities
Experience
AGENT – SERVICE DESK
Provide highest standards with security protocols inside the company.. Give assistance to all the different departments in english, spanish and french.. IT support for computer programs, download software, assist with hardware issues and create tickets for major incidents.
WARDROBE ASSISTANT
Support to entertainment crew with garments.. Mantain garmets clean and up to date.. Fix and tailor garments to the needs of enterantiment department.
SHOP ASSISTANT- VISUAL MERCHANDISING
Learn the brands inside the cruise ship, the visual merchandising standards and the POS systems.. Proactive and positive attitude.. Client follow up.. Reach targets set by the company.. Work well with other departments inside the ship when needed.
ROADSIDE ASSISTANCE
Home office. Bring people in the United States and Canada help with issues related to roadside assistance (crashes, flat tires, gas, etc).
FOOD CONCIERGE AND FLOOR CONCIERGE
Give the guest daily information about the shows and events inside the resort.. Assist with restaurant reservations or tours.. Help guest with the money exchange, payment of their bills and answer questions related to their stay, touristic places, etc.. Give excelent custumer service.
Wardrobe Assistant
Provided full wardrobe and garment support to the entertainment crew and cast members for live production shows.. Maintained, cleaned, organized, and cataloged extensive show wardrobes adhering to strict quality and safety standards.. Fitted, tailored, and repaired garments tailored to specific performance needs under tight operational deadlines.
Shop Assistant – Visual Merchandising
Managed onboard luxury boutique merchandise, ensuring compliance with brand visual merchandising guidelines.. Utilized POS systems efficiently for transaction processing, inventory management, and client follow-ups.. Collaborated effectively with shipboard departments to drive promotional events and elevate guest experience.
Food Concierge & Floor Concierge
Delivered luxury concierge assistance to high-net-worth guests, managing dining reservations, excursion tours, and event schedules.. Handled billing inquiries, currency exchange, and tailored tourist recommendations in English, Spanish, and French.. Maintained top-tier customer service ratings by delivering personalized and memorable hospitality experiences.
Service Desk Agent & Roadside Assistance Specialist
Provided trilingual operational and customer support (English, Spanish, French) resolving complex inquiries efficiently.