This is my profileContact via CazVidJesús
Customer Service & Sales Specialist with 5+ years in B2B/B2C
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Competencies
Extensive experience in handling customer inquiries, issue resolution, and relationship management.
Proficient in consultative selling, objection handling, and customer retention strategies.
Experienced in CRM tools and support software for managing customer data and transactions.
Skilled in supervising teams, managing KPIs, and resolving complex issues efficiently.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service and sales roles, skilled in CRM tools, client relationship management, and team supervision.
Key Achievements
- Supervised and advised customer service teams at Teleperformance, managing KPIs and problem-solving.
- Developed consultative selling skills and handled customer objections effectively at Konecta.
- Gained comprehensive experience in CRM tools, billing, payment assistance, and transaction processing.
Experience
Service Advisor
Customer service through calls and emails, Supervising and advising the work team, Management of KPIs, Problem-Solving, Empathy and Patience, Product/Service Knowledge
Sales Representative
Consultative Selling, Objection Handling, Negotiation, In-depth Product/Service Knowledge, Identification of Sales Opportunities, Processing Contracts and Updates, Customer Retention and Loyalty