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Jhon
B2B Support Specialist
Video resume
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Competencies
Handled complaints, managed workloads, and utilized CRM software to deliver effective customer support.
Engaged in cold calling, relationship building, and product demonstrations to attract and retain clients.
Designed promotional materials and marketing content to increase brand visibility and consumer engagement.
Resolved support issues efficiently, implemented diagnostics tools, and created documentation for team use.
Facilitated communication and workflow organization in creative projects to meet goals on time.
Education
Languages
Summary
Experienced contact center representative with over two years in customer service, technical support, and sales. Adept at problem resolution, client communication, and creating engaging marketing content. Committed to enhancing customer experiences and driving brand success.
Key Achievements
- Managed high interaction volumes at Concentrix, improving customer satisfaction and resolution rates.
- Expanded client base and increased sales revenue through strategic outreach and product demonstrations at Teleperformance.
- Created and implemented visual marketing content at Emtelco, boosting brand awareness and project delivery efficiency.
Experience
Contact Center Representative
Managed high interaction volume while remaining focused on delivering excellent customer experiences., Increased first interaction resolution rates by utilizing comprehensive product knowledge and problem-solving skills., Demonstrated empathy towards customer concerns, fostering trust and rapport...
Sales Representative
Expanded customer base through cold calling, networking, and relationship building., Enhanced client satisfaction by addressing concerns promptly and providing exceptional service., Increased sales revenue by identifying and targeting high-potential accounts., Conducted product demonstrations to...
Experience Creator
Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences., Enhanced product appeal by designing creative and visually captivating content for various marketing campaigns., Demonstrated exceptional attention to detail and...
Support Analyst
Improved customer satisfaction by promptly addressing and resolving support issues., Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues., Implemented process improvements that resulted in reduced ticket resolution times and increased first-call...
Experience Creator
Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages., Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints., Streamlined...