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Risk Operation Analyst
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Competencies
Demonstrated experience with Monitor real-time inventory.
Demonstrated experience with Payments.
Demonstrated experience with Dispute resolution.
Demonstrated experience with Office Software.
Demonstrated experience with Fraud Prevention.
Education
Languages
Summary
Risk Operation Analyst open to new opportunities
Experience
Risk Operation Analyst
Investigating and analyzing customer transactions.. Reviewing and making decisions regarding disputes, chargebacks, and potential fraudulent activity involving financial products.
Bilingual Analyst
Respond to customer emails or chats in both Spanish and English, ensuring effective communication.. Analyze and provide support for cases related to potential credit card fraud, offering assistance in fund recovery and disputes with merchants.. Support quality analysis processes and follow-up on complex cases.. Act as a Point of Contact, providing guidance and training for new analysts.
Sales Point Administrator
Supervise and manage the systems and daily operations of the sales point.. Oversee sales processes, ensuring the proper operation of point-of-sale hardware and software.. Monitor real-time inventory, ensuring system accuracy regarding product stock.. Conduct periodic audits to ensure transaction integrity and security, preventing errors and fraud.. Analyze sales reports, identify trends, and propose improvements to optimize store performance.. Manage relationships with suppliers.
Collections Specialist
Recover outstanding balances through direct communication with clients, negotiating payment agreements to resolve their debt and improve their credit standing.. Maintain composure and professionalism in high-pressure situations, handling complaints empathetically.. Record, document, and track all customer interactions in the management system.