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Reservations and Customer Service Specialist with diverse industry experience
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Competencies
Managed hotel reservations and availability for boutique hotels, ensuring guest satisfaction.
Processed payments for hotel reservations, loans, and financial transactions accurately.
Assisted in creating and managing email marketing campaigns, customer segmentation, and social media posts.
Provided customer support, negotiated services, and handled document uploads for financial and marketing clients.
Managed and processed loan payments, including payoff calculations and title transfers.
Languages
Summary
Experienced in reservations, payment processing, financial transactions, and email marketing, with a proven ability to adapt across industries.
Key Achievements
- Managed reservations and processed payments for Kimpton Boutique-hotels, including upselling luxury packages.
- Supported customers in email marketing campaigns, list segmentation, and troubleshooting software issues.
- Handled financial transactions for lines of credit and vehicle loans, including payoff calculations and document management.
Experience
RESERVATIONS SPECIALIST
Manage reservations for Kimpton Boutique-hotels., Find availability in hotels in a desired area by the guest., Process payments., Sale luxury packages to guests.
DEB COLLECTOR| NEGOCIATOR
EMAIL MARKETING ASSISTANT
Manage and segment the contact list., Help customers create email campaigns., Assist customers in uploading documents., Help customers create social media posts., Troubleshooting Constant Contact software., Sale Marketing Advisor packages and Software add-ons.
LINES OF CREDIT | VEHICLE LOANS SPECIALIST
Manage and process Line of credit and vehicle loan payments., Assist the customer in getting the title of their vehicle after the payoff., Calculate payoff balances based on the per diem., Transfer money from checking to savings accounts when required.