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Jimena
Profesional con Amplia Experiencia en Gestión de Proyectos y Liderazgo de Equipos
Contact
Competencies
Aplicó metodologías de gestión para planificar, ejecutar y cerrar proyectos con éxito.
Dirigió y motivó equipos para alcanzar metas comunes en diferentes contextos laborales.
Facilitó la comunicación entre diferentes departamentos y partes interesadas.
Identificó y abordó obstáculos en procesos y proyectos, buscando soluciones efectivas.
Demostró flexibilidad ante cambios en roles y entornos laborales.
Education
Summary
Profesional con experiencia en gestión de proyectos, liderazgo de equipos y comunicación efectiva.
Key Achievements
- Asumió progresivamente roles de mayor responsabilidad en gestión de proyectos complejos.
- Desarrolló habilidades en coordinación de equipos multidisciplinarios y en gestión del tiempo.
- Demostró capacidad para adaptarse a diversos entornos y roles en su trayectoria profesional.
Experience
Customer Service
FCL Customer Service
Managed and developed key accounts such as BDF, Clarins, Laboratorios Expanscience, Pierre Fabre, Epson, LG Electronics, Japan Tobacco International, and The Body Shop., Supervised and proactively led the Customer Service team, with a focus on operational excellence., Provided ongoing training to the team to ensure high-quality service and stay updated on industry trends., Worked closely with key offices in Los Angeles, Chicago, Houston, New Jersey, TATP, Atlanta, and Miami, strengthening the operations network and team synergy.
FCL Team Leader
LCL Customer Service Supervisor
Coordinated a team of 16 across Customer Service, Documentation and Ops., Supervised and proactively led the customer service, documentation and ops team with a focus on operational excellence., Provided ongoing training to ensure high-quality service and alignment with industry trends., Managed rate negotiations with ocean carriers for VLS lanes, terminal contracts, and vendor agreements to ensure effective operations and customer ́s satisfaction., Direct and personalized management of key accounts such as UNIVAR Solutions, Advanced International Services, Hankyu, and Omnilogistics, ensuring effective communication and high-quality service., Responsible for preparing and presenting competitive quotes tailored to each client's specific needs., Coordinated and executed bookings with ocean carriers and ground transportation providers, ensuring efficiency in cargo pickup and delivery.